How do I login? Why can't I log in?

Put your nickname or your email address in the "nickname/email address" box, and your password in the "password" box, and then click the login button. You'll find all this in the top right hand side of the screen if you are not logged in. If you can already see the word "WELCOME" followed by your nickname in the top right hand corner of the screen, you are already logged in. On the other hand, if you can see the word "WELCOME" followed by a bunch of numbers, read this.

If you are still having trouble logging in, then this could be down to one of three things.

1. Perhaps you have not created an account with us yet? If not, then please do so by clicking on either the "Sign Up!" button above or the "My Account" tab in the navigation bar.
2. Maybe you are typing in an an incorrect or old password? If, so please visit the "My Account" section to request a new password.
3. Perhaps you are typing in an old or incorrect nickname or email address? If it is the last of these, try typing in an email address you used to have and see if it is recognised (it maybe that you have changed email addresses since you created your account - if this is the case please tell us your new email address by updating your account details in the "My Account" section).

Failing all that, please contact us and we'll help you get back into the fun of Where's My Teddy one way or another!