No one has updated my teddy bear for ages. What can I do? Has he/she gone missing?

If it's been a while since you heard from teddy, please contact us providing the Passport NR and Name, and we'll chase the last known recipient of the bear by email to ask them what's going on. We can't guarantee that this will work of course – that depends on how nice the people we are writing to are - but we'll do our best to prod and remind people to do something if a teddy gets stuck or disappears. And if the people we write to no longer have teddy, we’ll ask them to chase the people they gave teddy to instead.