Legal Stuff > Returns and Refunds Policy
1. Online Sales Returns Policy
Orders taken online can be shipped to any postal destination in the UK or internationally, via Royal Mail (UK). We operate a 14 Day Returns Policy, which means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition (unused) within 14 days of the date you received the item. Once received by us we will then issue a full refund (but see points 2 and 3 below) for the price you paid for the item. We only accept the return of opened items if they are unused, faulty or incomplete (e.g. if the passport or some other item is missing from the box). However we will reserve the right to send back items to customers who have returned anything to us after 14 days unless they are faulty or incomplete, with the return postage paid for by the customer.
2. Online Refunds Policy for Damaged, Defective or Incorrect Goods, or within the Seven Day "Cooling Off" Period
Customers returning an item because of an error on our part or because it is damaged, incorrect or defective, will be refunded the full cost of the original product plus any delivery charges incurred in sending the item both to the customer and for the customer sending it back to us. We will refund only standard (Airmail) postage charges for items delivered outside the UK. This policy will also apply to the “seven day cooling off” period allowed by EU law for any deliveries made to EU countries.
3. Online Refunds Policy for Items Returned Within our 14-day Guarantee Period
Where our customers wish to withdraw from their purchases within 14 days of receipt of delivery, and there has been no error on our part, we will refund the cost of the item, but not any delivery charges.
Questions Regarding our Refunds and Returns Policy
Anyone which questions regarding the above should contact us at memberservices@wheresmyteddy.com.
Cheers!
The Where's My Teddy Team
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